Model Office

Model Office assists agents in Planning for Growth by offering practice management suggestions designed to increase both top and bottom line revenues. By identifying back office areas that can be restructured to improve interoffice communication, increase workflow efficiency and better utilize available resources, agents can enjoy a more productive and profitable operation. Model Office also provides staff development services to bolster both individual and company performance by establishing training tracks for members’ employees, designing customized training tracks, and exploring training resources. The Associate’s Program provides breakout sessions with targeted content specifically designed to help associates better serve their agents at all Nautilus quarterly meetings and workshops. Associate’s Forum members enjoy additional networking opportunities.

Directing the Model Office program is Brooke B. Zrno, who has extensive experience in professional training and development, having traveled throughout the United States conducting sales and marketing seminars for a Fortune 100 Company. Brooke has a B.A. in Business Communications from The University of Texas-Dallas. Her insights regarding running an efficient life insurance office have proven invaluable for the 50+ members she has visited in the past year.

Darla L. Bean writes the Model Office analyses reports based on the data gathered during Brooke’s on-site consultations, and assists member agents and associates in locating general human resources materials and other personnel and business development information as needed. She also coordinates the Associate’s Forum. Darla holds a B.S. in Mass Communications from Texas Woman’s University. With extensive experience in service industries and personnel management, she can identify with the challenges inherent in both supervisory and administrative/service roles.